The California Dental Association (CDA) has released new protocol for practice owners with regard to equipment failure.
The CDA is urging practice owners to adhere to the protocol when filing a claim because of equipment failure. Chief among the guidelines is to preserve the equipment. Failure to do so can result in delayed payments in best-case scenarios and loss of coverage in worst-case scenarios.
Some practice owners do not realize that many insurance companies reserve the right to examine malfunctioning equipment to look for the cause of failure. This includes The Dentists Insurance Company (TDIC).
“It is a policy requirement that we are provided an opportunity to inspect the broken equipment, and along with this requirement is the policyholder’s responsibility to preserve the property in question,” Sheila Davis, assistant vice president of claims for TDIC, said. “This is essential so that we can determine whether the loss is covered. Disposal of property without our go-ahead could affect your claim.”
When practice owners face these types of situations, it is of the utmost importance for them to follow certain protocol.